Harmony Catalyst™

From Chaos to Harmony Across the Whole Enterprise

Harmony Catalyst™ is a leadership accelerator that:

  • Surfaces the real sources of chaos (conflicting priorities, misaligned incentives, fractured communication).

  • Aligns leaders around Triple Aim for Harmony™ – Strategy, People, and Flow – as the shared definition of “winning.”

  • Bakes CASTLE® guardrails into how decisions are made in that domain (ops, sales, IR, CX, etc.).

  • Produces a living Harmony Outcome Charter for that area of the business, not just for a single initiative.

You can aim Harmony Catalyst™ at:

  • A chaotic go-to-market motion

  • A fragmented operations landscape

  • A stressed customer service operation

  • A Portfolio, program, or project failing to meet needs

  • A tense IR / board environment

  • A multi-team transformation that’s drifting

Anywhere chaos is eroding trust, value, or credibility, Harmony Catalyst™ is applicable.

CASTLE® AS THE BEHAVIORAL CONTRACT

Harmony won’t hold if behavior doesn’t change.

In the Catalyst, leaders agree to CASTLE® as the behavioral contract for that space:

  • Courage – escalate real risks and misalignments, especially cross-functionally

  • Authenticity & Truthfulness – one version of the truth, even when it’s inconvenient

  • Service & Love – decisions in service of people and mission, not politics

  • Effectiveness – outcomes over theatre, signal over vanity metrics

These become explicit guardrails for ops decisions, sales commitments, IR messaging, customer handling policies, etc.

CONNECTION TO OUTCOME CATALYST™ & CONVERGENT xMO™

  • Outcome Catalyst™ – project / initiative-focused; first billable touch that creates a living Outcome Charter for a specific initiative.

  • Harmony Catalyst™ – domain or enterprise-focused; re-sets how an entire function (or the whole org) defines success and behaves.

  • Both feed into Convergent xMO™, where:

    • These Charters become governance anchors

    • Human + AI agents are designed to sense drift, bias, and risk

    • Portfolio, product, project, and operations decisions all align around Harmony

Harmony Catalyst™ is how you transform from Chaos to Harmony at the system level, not just project by project..

KEY OUTPUT: HARMONY OUTCOME CHARTER (BY DOMAIN)

Each Harmony Catalyst™ produces a Harmony Outcome Charter tailored to the domain, for example:

  • Operations Harmony Charter

    • Harmony North Star: reliability, predictability, and adaptable capacity

    • Signals: SLAs, internal NPS, incident patterns, flow metrics

    • CASTLE guardrails for planning, escalations, and trade-offs

  • Sales Harmony Charter

    • Harmony North Star: sustainable, winnable deals aligned with delivery and margin

    • Signals: win quality, churn, “promise-to-delivery” integrity

    • CASTLE guardrails for pricing, commitments, and pipeline hygiene

  • IR / Board Harmony Charter

    • Harmony North Star: trusted narrative, no surprises, aligned expectations

    • Signals: expectation accuracy, reaction to disclosures, trust indicators

    • CASTLE guardrails for disclosure, messaging, and internal alignment

  • Customer Service Harmony Charter

    • Harmony North Star: resolving pain while feeding systemic improvement

    • Signals: time-to-resolution, first-contact resolution, feedback loops upstream

    • CASTLE guardrails for what gets escalated, how learning flows back into design/ops

These charters become the playbook for daily decisions, not just a workshop artifact..