Triple Aim for Harmony™
Triple Aim model embodies powerful principles of systems thinking and lean methodologies.
Inspired by this approach and deeply infused with behavioral science, we've adapted and integrated these proven frameworks into Enterprise Portfolio, Product, Operations, Service, Program, Project, and Value Management Offices—crafting a balanced pathway toward sustained organizational harmony, strategic alignment, and measurable value.
Triple Aim defines the harmony outcomes that matter, Catalyst crystallizes the “why” and mobilizes action, and Convergent xMO delivers an agentic, flow-based operating system—together transforming chaos into harmony.
Reducing friction, increasing truth, protecting people, so outcomes emerge through aligned flow, measurably and repeatedly
Outcome Definitions
Customer Value: usefulness, experience, adoption signals (NPS/CES/activation).
People & Team Health: safety, sustainable pace, learning velocity.
Operational/Financial Stewardship: flow, CoD, unit cost, quality, ROI.
Twin Rails (Differentiators)
Outcome Charter — strategy → explicit intent & success signals.
Agent Citizenship Charter — ethics, HITL, escalation/override, telemetry.
Scorecard Snapshot (example)
Leading: cycle time ≤ 8d; decision latency ≤ 48h; % work tied to outcomes ≥ 80%; agent override ≤ 10%.
Lagging: adoption +20%; ROI ≥ 1.6x; compliance incidents = 0; avoided risk ≥ $500k.
How Triple Aim connects
Outcome Charter (purpose, anti‑goals, decision rights, CoD)
Convergent xMO (roles, cadences, guardrails)
Catalyst accelerates results when speed is paramount.